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If a product is damaged during transit, customer must notify us within 24 hours of receiving the product otherwise no claim will be allowed. I guarantee that your issue will be solved quickly. I will respond within 24 hours on weekdays. The item "NEW CUSTOM GHOSTBUSTERS FIREHOUSE C0MPAT! BLE 75827 Set + Manual Intstruction" is in sale since Saturday, March 2, 2019.This item is in the category "Toys & Hobbies\Building Toys\LEGO Building Toys\LEGO Complete Sets & Packs". The seller is "khairufauz3" and is located in Semenyih. This item can be shipped to North, South, or Latin America, all countries in Europe, Australia.